Conflict Management with Emotional Intelligence
About This Course
In today’s dynamic climate, team-driven work environments, conflict is inevitable, but manageable. This course equips team leaders, middle managers, and project leads with the advanced competencies needed to recognise, manage, and resolve conflicts using Emotional Intelligence (EI) as a core foundation. Going beyond basic theories, learners will learn how to facilitate difficult conversations, coach team members through disagreements, navigate ethical challenges, and embed conflict prevention systems into their teams and organisations.
Industry Relevance and Career Impact
With hybrid work, global teams, and fast-moving project environments becoming the norm, employers across industries are placing greater emphasis on conflict-competent leadership. Emotional intelligence is increasingly viewed as a core business skill, not just a soft skill.
Completing this course will enhance the learner’s ability to:
- Take on larger team responsibilities or cross-functional projects
- Advance to supervisory or managerial roles with proven conflict-handling capability
- Position themselves as emotionally intelligent leaders in high-demand roles
- Strengthen professional value in organisations that prioritise collaborative culture and people-first leadership
What You'll Learn
- Detect early signs of conflict using emotional intelligence and self-awareness techniques.
- Facilitate team conflicts with empathy, clarity, and EI-based communication strategies.
- Apply appropriate conflict resolution techniques tailored to personalities, context, and team dynamics.
- Guide team members through disagreements using structured approaches like the GROW model.
- Manage conflicts involving legal, ethical, and values-based considerations with professionalism and sensitivity.
- Use organisational policies and systemic thinking to resolve conflicts and recommend workplace improvements.
- Evaluate resolution outcomes and implement strategies to prevent conflict recurrence and strengthen team culture.
Entry Requirements
● 18 years and above
● Possess minimally a Secondary school education and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 4
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4
● At least 1 month of working experience