Strategic Sales & Account Management
About This Course
This course is designed for sales, business development professionals and account managers, who want to strengthen their ability to grow sales and relationships with customers. Learners will gain knowledge and practical skills in engaging customers effectively, identifying and responding to client needs with appropriate solutions, and using tools to track sales performance and customer satisfaction; thereby addressing customers' needs efficiently and driving sales growth.
What You'll Learn
1) Provide excellent customer service through effective communication and appropriate communication platforms.
2) Recommend suitable products and services based on customers’ needs.
3) Drive sales and servicing activities efficiently for assigned clients/accounts.
4) Manage customer satisfaction through active monitoring of relevant indicators.
5) Process and respond to customer feedback effectively.
6) Manage sales performance for assigned accounts through regular performance tracking and review.
Entry Requirements
Entry Requirements
- 1 year of working experience in any sector; and
- Workplace Literacy and Numeracy (WPLN) 4 or equivalent
- At least a secondary school education
*Learners without the right WPLN or equivalent qualifications can be accepted if they have at least 2 years of relevant working experience in advertising, sales or marketing roles, subject to the MR’s approval.