Service Excellence in Healthcare for Supervisors (Classroom & Asynchronous eLearning)
Training Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
Course Reference: TGS-2025060915
S$325
Original: S$650
Save S$325
About This Course
Service Excellence in Healthcare is a targeted training programme designed for supervisory-level staff who lead and support service teams in healthcare settings. As the healthcare landscape evolves to prioritise not only clinical outcomes but also patient experience and continuity of care, supervisors play a vital role in shaping service culture, mentoring staff, and driving operational improvements.
What You'll Learn
By the end of this course, participants will be able to:
- Apply relationship management techniques to maintain long-term customer or patient engagement and guide junior staff in upholding service standards.
- Monitor and evaluate customer and patient satisfaction using feedback tools and translate findings into continuous service improvements.
- Communicate improvements effectively to patients and caregivers, and seek feedback on their impact to close the service loop.
- Collaborate across departments to improve the overall service journey, resolve breakdowns, and contribute to a more integrated care experience.
- Lead by example, fostering a service-oriented team culture through coaching, clear communication, and proactive problem-solving.
- Apply relationship management techniques to maintain long-term customer or patient engagement and guide junior staff in upholding service standards.
- Monitor and evaluate customer and patient satisfaction using feedback tools and translate findings into continuous service improvements.
- Communicate improvements effectively to patients and caregivers, and seek feedback on their impact to close the service loop.
- Collaborate across departments to improve the overall service journey, resolve breakdowns, and contribute to a more integrated care experience.
- Lead by example, fostering a service-oriented team culture through coaching, clear communication, and proactive problem-solving.
Entry Requirements
Minimum Entry Requirements:
- Professional Qualification and Other Diploma
- Prior relevant work experience in supervisory roles
- Basic computer literacy skills
- Medium literacy level where learners are proficient in both spoken and written English
Course Details
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