Building AI Agent Workflows
About This Course
AI agents are rapidly transforming how businesses automate decisions, optimize operations, and deliver smarter services. This course empowers professionals to understand, design, and deploy AI agents for real-world applications.
Learners will explore how rule-based systems, reasoning flows, and agent logic can be applied to real-world business scenarios. Through hands-on prototyping, they will design and test agent workflows for use cases such as task routing, customer support, content generation, and more.
Designed for professionals in business, operations, or innovation roles, the course bridges conceptual understanding with practical application—equipping participants to integrate intelligent automation into their workflows and support sustainable transformation.
What You'll Learn
Learn how AI agents can help automate tasks, make decisions, and manage workflows.
Identify real-world business problems where AI agents can add value.
Evaluate if an organisation is ready to adopt AI agents, both in terms of processes and people.
Use structured methods to design, prototype, and implement AI agents in a responsible and effective way.
Entry Requirements
• Minimum Education Level – N Level
• Work Experience (No. of Years) – N.A
• Age - 18 years and Above
• Language (Written) – English Language (Spoken) – English
• Language (Written) – English
• Workplace Literacy and Numeracy Level (WPLN) >= 6
• Computer Skills
Basic Knowledge of Computers
• Start-up, log on, and shut down a computer system properly.
• Use a mouse pointing device and keyboard.
• Identify and use icons (folders, fi les, applications, and shortcuts/aliases)
• Minimize, maximize, and move windows.
• Check how much space is left on a drive or other storage device.
Proficiency in Using Productivity Software
• Understand and know how to use the following types of software programs:
• Word processing (example: MS Word, Google Doc, Writer)
• Presentation (example: PowerPoint, Impress)
• Compression software (example: WinZip, Stuff It, 7-Zip)
Moving Files