Customer Management Level 1
About This Course
This module empowers workers to deliver quality customer experiences and manage customer interactions effectively and professionally. Acuity Academy Ltd intends to offer this training to both commercial and residential service staff, supporting their professional growth and the sector’s overall standards.
What You'll Learn
Learner will learn about:
Imprtance of Grooming
Projecting a Positive Image and Attitude
Maintaining Good Interpersonal Relationships with Customers
Proper Communication with Customers
Identifying Triggers of Service Challenges
Handling Service Challenges
Responding to Customers’ Needs and feedbacks
Upon completion of this course, learners will be able to identify the needs of customers and their expectations; perform measures to address customers' urgent needs by using techniques to assess them; identify areas of improvement from organisational requirements and procedures for customer handling and service delivery; understand principles of effective communication; identify types of triggers in the service environment that may lead to potential service challenges; apply service recovery procedures to respond to different types of service challenges; and identify service challenges that require escalation by using problem-solving tools and techniques.
Entry Requirements
Pre-requisites
Candidates must be in proper dress code and adhere to the following when attending class:
Do not wear slippers
Do not wear accessories/jewelry
Do not wear nail polish or fake fingernails
Keep fingernails short and clean
Keep long hair tied back and in a tidy condition
The admission requirements are:
Read, write, and speak English at WPL Level 1
Manipulate numbers at WPN Level 1
Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
Minimum of two months of work experience in the cleaning operations sector as a General Cleaner, Indoor Cleaner, Outdoor Cleaner, Healthcare Cleaner, Restroom Cleaner, Table-top Cleaner, Dishwasher or have completed similar module or
Fresh entrants into the industry.