The Future of Retail
About This Course
This course provides a holistic overview of the retail scene. It covers service levels, retail formats, and key issues affecting the retail sector, while also addressing the technological requirements that are specific to retail.
Participants will gain an understanding of how the retail environment has evolved, especially after the pandemic, and how both digital and physical retail formats are transforming. The course offers insights into the changing expectations of customers, new retail models, and how companies adapt through technology and innovative formats.
By the end of the course, learners will be familiar with emerging retail trends and the ongoing shifts from traditional retail to hybrid, digital, and experiential formats.
What You'll Learn
– Understand changes such as BOPIS, reduced retail square footage, and shifting customer expectations.
2. Review the new facets of retail on digital platforms
– Learn how digital retail formats are developing and how online engagement shapes modern retail experiences.
3. Study and reflect on physical retail transformation into other formats
– Explore how brands evolve into billboards, immersive entertainment spaces, service touchpoints, and community hubs, and how companies successfully adapt to these models.
Entry Requirements
Aged 21 years old
1. Singaporean and PR
Minimum GCE 'N' Level
2. International
IELTS score 4.5 or TOEFL score 32 AND
High School Diploma equivalent to GCE ‘N’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics
3. ALL Students are required to have basic computing skills - i.e. able to turn on the laptop, use the mouse, drag and drop files, use online search engines for research; and be a competent user of Microsoft Office.