Provide Service Excellence in the Digital World for Retail
About This Course
This course introduces candidates to the importance of service innovation and how it contributes to improved customer experiences and operational effectiveness. Learners will explore different types of service innovation and gain an understanding of the resources needed to implement new ideas within an organisation.
Candidates will also learn methods to collect data and evaluate the effectiveness of implemented service innovation ideas. Through practical application, they will involve team members in planning, acquire necessary resources, and analyse outcomes to determine the success of each initiative.
By the end of the course, candidates will be equipped to review implemented ideas and make continuous improvements, supporting a culture of innovation and enhancement in service delivery.
What You'll Learn
Importance of service innovation
Types of service innovation
Resources required to implement service innovation ideas
Methods to collect data on implemented service innovation ideas
Candidate will be able to perform:
Involve team members when planning to implement service innovation ideas
Acquire resources required for the implementation of service innovation ideas
Collect and analyse information on the effectiveness of implemented service innovation ideas
Review implemented ideas to make improvements.
Entry Requirements
Aged 21 years old
1. Singaporean and PR
Possess a minimum credit in English at GCE “N” Level or its equivalent.
2. International
IELTS score 4.5 or TOEFL iBT score 32.
High School Diploma equivalent to GCE ‘N’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics.
3. ALL Students are required to have basic computing skills - i.e., able to turn on the laptop, use the mouse, drag, and drop files, use online search engines for research; and be a competent user of Microsoft Office.