Foundations for Effective Performance Conversations
About This Course
This course is designed for professionals across all industries who want to strengthen their ability to engage in effective, growth-oriented workplace conversations. Whether you're a first-time manager, team lead, or individual contributor, this beginner-level course equips you with practical skills to navigate performance conversations with confidence and clarity.
You’ll learn how to identify your own communication patterns, manage emotional triggers, and apply structured tools to hold conversations that support development, alignment, and trust. By the end of the course, you’ll be able to handle difficult discussions more constructively and create space for continuous feedback and collaboration in your team.
As performance conversations and feedback are increasingly central to coaching cultures, career development, and agile team dynamics, these competencies are in high demand. Strengthening these foundational communication skills can enhance your readiness for leadership roles, improve team effectiveness, and support your journey toward job upgrading or advancement.
Note that this is not a Progressive Wage Model (PWM) course.
What You'll Learn
1. Identify personal patterns in performance conversations
2. Recognise how emotional triggers shape workplace interactions
3. Practise strategies to handle difficult performance situations
4. Apply a communication tool to support ongoing development
Entry Requirements
1. Have an understanding of the organization’s structure, standard operating procedures and guidelines on their respective functions
2. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3