Creative AI for Service Excellence: Enhancing Customer Experience through Visual and Multimedia Innovation
About This Course
This course is designed for mid-career professionals or aged folks interested in customer service, client relations, or customer-facing roles, this course equips you to transform customer interactions using cutting-edge AI tools. Learn to master platforms like DALL·E, Synthesia etc to create compelling visual content, personalised videos, and dynamic multimedia that elevate service excellence. Whether you are a team lead, customer experience manager, or frontline advisor, gain hands-on experience in designing AI-generated visuals and videos to simplify complex information, resolve conflicts, and foster emotional connections.
What You'll Learn
• Learners will develop Artificial Intelligence (AI)-generated personalised videos tailored to individual customer profiles, leveraging tools like Synthesia or Pictory. Through hands-on exercises, they will craft dynamic video messages for onboarding, post-purchase follow-ups, or loyalty rewards, fostering emotional connections and rapport that drive long-term loyalty.
• Learners will leverage AI-driven visual storytelling to address escalated service issues, such as creating apology videos with customised avatars or real-time problem-solving animations. They will practice aligning these tools with the organisation’s brand voice to humanise digital interactions, restore confidence, and elevate service recovery into a competitive advantage.
Entry Requirements
Age: 21 years and above
Education : Minimum Primary or WPLN 3
Language : Basic Proficiency in Written and Spoken English
Computer literacy: Possess basic computer skills