People Skills for Diverse Workplaces
About This Course
This beginner-level course, designed for professionals across industries, helps organisations to build inclusive and emotionally intelligent workplaces. Suitable for all levels in the organisation, this course equips learners with foundational skills to work effectively in diverse environments.
Learners will be able to recognise different forms of diversity and apply emotional intelligence and resilience strategies in real-world situations - critical competencies in today’s collaborative, fast-changing workplaces.
Relevant across sectors, these skills will enhance learner’s ability to contribute to high-performing teams, navigate interpersonal dynamics, and adapt under pressure, strengthening their potential for job growth, leadership readiness, and service excellence.
Note that this is not a Progressive Wage Model (PWM) course.
What You'll Learn
1. Recognise the value, challenges, and opportunities of diversity in the workplace and service context
2. Build self- and social-awareness through recognising diverse preferences and their impact
3. Apply emotional intelligence and resilience strategies to navigate diverse environments
Entry Requirements
For this course, learners are assumed to have or be able to…
1. Have an understanding of the organization’s structure, standard operating procedures and guidelines on their respective functions
2. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3