Customer Management (Level 2)
About This Course
This course is designed for cleaning crew in the environmental services industry who aim to enhance their ability to manage customer relationships effectively. Whether you are a team leader or multi-skilled cleaner cum machine operator, this program equips you with the knowledge and skills to analyze customer needs, resolve issues efficiently, and deliver personalized experiences that drive satisfaction and loyalty. It focuses on applying procedural and conceptual knowledge to address dynamic work contexts, collaboration within teams, and upholding ethical standards in client interactions.
What You'll Learn
• Define methods for customer needs analysis and support data collection
• Describe tailoring methods and apply customised services
• Identify feedback channels and collect customer feedback
• Use problem-solving tools and identify urgent needs
• Recommend improvements based on feedback
Entry Requirements
• Be above 18 years of age
• Able to speak, listen and read English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 2 / (passed PSLE)
• Have work experience in the cleaning industry