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WSQ Service Excellence in Healthcare: Fostering Positive Customer and Patient Experiences (L2)

Name: WSQ Service Excellence in Healthcare: Fostering Positive Customer and Patient Experiences (L2)
Price: 114.00 SGD

Training Provider: NTUC LEARNINGHUB PTE. LTD.

Course Reference: TGS-2026061632

S$114

Original: S$380

Save S$266

About This Course

This is a 1-day programme aiming to equip learners with necessary knowledge and skills to create strategies to foster positive customer and/or patient experiences and deliver service excellence throughout the engagement lifecycle. This training programme typically focuses on supporting service excellence by going-the-extra-mile and
providing customers and/or patients with a positive experience, escalating feedback on areas for improvement.

What You'll Learn

This course equips healthcare professionals with the skills and knowledge to effectively manage abuse and violence in the workplace. Trainees will learn how to identify signs, causes, and levels of workplace violence and abuse, understand relevant organisational policies and legal frameworks, and apply practical strategies for conflict resolution, communication, and collaborative intervention. The course focuses on building consensus, supporting team members, and reducing the risks of escalation through informed and structured responses. By developing these competencies, learners will be better prepared to handle workplace tensions, improve patient and staff safety, and contribute to a more respectful and compliant healthcare environment.

Entry Requirements

Learners are assumed to possess the following literacy and numeracy levels:
Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy and Numeracy (WPLN) Level 5