Leading with Excellence in Customer Service
About This Course
This WSQ Leading with Excellence in Customer Service course is designed to help service professionals understand and embrace their role in fulfilling their organisation’s mission, vision, and values. Participants will explore how individual contributions drive business outcomes and learn how to align their daily actions with the organisation’s core purpose. Through practical examples and guided reflection, learners will gain a deeper understanding of how to represent their brand values effectively in every customer interaction.
This course also empowers learners to take ownership of their service performance by applying tools and techniques to assess and monitor their own effectiveness. Participants will develop the skills to adapt their service delivery to meet evolving expectations while staying true to organisational standards. The use of feedback, goal setting, and performance tracking methods ensures continuous growth and alignment in delivering consistent, high-quality customer experiences.
What You'll Learn
LO1: Recognize one’s role in contributing to the organisation’s vision, mission, and values.
LO2: Demonstrate service delivery aligned with the organisation’s vision, mission, and values.
LO3: Monitor personal performance to ensure alignment with the organisation’s vision, mission, and values.
Entry Requirements
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience
Target age group: 21-65 years old