Essentials of Managing Stakeholders with Emotional Intelligence
About This Course
This course is designed for professionals across all roles and industries who want to improve how they engage and collaborate with stakeholders in the workplace. Whether you're a team member, project lead, or service provider, this course equips you with practical tools to build stronger stakeholder relationships using emotional intelligence.
You will learn how to identify key stakeholders, communicate with tact and clarity, navigate conflict, and escalate issues professionally when needed. Through experiential activities, real-world scenarios, and reflection, you'll gain the confidence and skills to handle challenging conversations.
In today’s collaborative and fast-changing work environments, the ability to manage stakeholder expectations and respond to relational dynamics is a critical skill. The competencies developed in this course i.e. empathy, communication, conflict handling, and stakeholder analysis, are directly transferable across roles and sectors, and can support career growth, job performance, and future leadership readiness.
Note that this is not a Progressive Wage Model (PWM) course.
What You'll Learn
1. Identify key stakeholders and apply emotional intelligence and mapping tools to understand their needs and priorities
2. Apply communication techniques to engage key stakeholders effectively
3. Apply conflict and escalation techniques to manage challenging stakeholder situations
Entry Requirements
For this course, learners are assumed to have or be able to…
1. Have an understanding of the organization’s structure, standard operating procedures and guidelines on their respective functions
2. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3