(SCTP) Advanced Certificate in Generative AI, Ethics and Data Protection Module 2: Prompt Engineering - Conversational AI and Design
About This Course
Conversational artificial intelligence (AI) is a set of technologies that can recognise and respond to speech and text inputs. As AI improves and becomes more common in our daily lives, businesses need to learn how to leverage conversational AI for better service and greater efficiency. This module is designed for individuals and teams looking to enhance their conversational AI skills and learning about effective prompt techniques. In this course, participants will gain hands-on experience with conversational AI tools and learn how to design and implement conversational AI applications without any coding. The programme also includes guidance on responsible use and ethical considerations surrounding conversational AI, helping participants to implement these technologies responsibly and safely.
What You'll Learn
• Understand the fundamentals of conversational AI and its applications
• Analyse the different types of conversational agents and select the appropriate one for their business needs
• Develop conversational prompts that enhance user engagement and maximise accuracy and quality response
• Implement conversational AI tools in their business processes to increase productivity and efficiency
• Understand the ethical considerations of using conversational AI and the importance of responsible use
Entry Requirements
Participants should preferably be a degree holder or a diploma holder with at least 3 years of relevant working experience.