Micro-skills for Interviews and Home-visits (COS109)
About This Course
This course aims to provide learners with a foundation in “microskills”. The term “microskills” refers to specific competencies for communicating effectively with learners, families, groups, organizations, or communities. Some of these skills include active listening, responding, showing empathy, summarizing, understanding facial expressions etc. The course also examines the importance of cultural competency. The integration of theories and skills in this course seek to support learners with the practical knowhow of engaging with people. The learning process encourages self-awareness of the influence of oneself in the context of conducting interviews and home-visits.
What You'll Learn
A. Knowledge and Understanding (Theory Component)
At the end of this course, participants should be able to:
1. State the factors that contribute to a therapeutic relationship in the helping process.
2. Describe the processes for the application of micro-skills.
3. Explain the rationale and choice of micro-skills in relation to the situation’s requirement.
4. Discuss the influence of the self on the interview process.
5. Identify one’s effectiveness and areas of growth in the use of micro-skills.
B. Key Skills (Practical Component)
At the end of this course, participants should be able to:
1. Demonstrate effective use of micro-skills in an interview setting.
2. Apply strategies in addressing challenging situations in the interview.
3. Use assessment strategies in relation to the home visit context.
Entry Requirements
GCE 'A' Level with two passes (prior to 2006) or two H2 passes (from 2006); or local Polytechnic Diploma; or International Baccalaureate (IB) Diploma; or NUS High School Diploma; or equivalent
Two years of full-time work experience, or currently employed on a full-time basis