PWM-Security: Incident Response (Perform Monitoring and Reporting Duties at Central Command Centre)
About This Course
This course is only for the PWM workers in the PWM-Security Sector.
Incident Response (Perform Monitoring and Reporting Duties at Central Command Centre) is designed to equip participants with the essential knowledge and skills required to effectively perform monitoring and reporting duties at a central command center. Participants will learn the procedures for taking over and handing over duties, monitoring the status of field personnel, and managing security situations as they arise. By the end of the course, participants will be prepared to carry out command center operations efficiently, ensuring seamless communication and coordination between the central command and field personnel.
What You'll Learn
1. Procedures for Taking Over Duty: Learn the correct protocols for starting a shift, including reviewing current statuses, ongoing operations, and critical issues from the previous shift.
2. Monitor Status of Field Personnel: Understand how to track and report on the real-time status and activities of field personnel, ensuring effective communication and prompt response to incidents.
3. Management of Situations: Develop skills to manage and escalate various situations that may arise, including emergencies, disruptions, or security breaches, while ensuring proper reporting and coordination with field teams.
4. Procedures for Handing Over Duty: Master the proper procedures for handing over duty at the end of a shift, ensuring continuity and smooth transitions between shifts.
Entry Requirements
No minimum educational entry requirements. However, candidates must meet the required workplace literacy and numeracy level and should possess the relevant assumed skills and knowledge.