PWM-Retail: Service Coaching (SF - Supervisor)
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
Coaches in the sporting world fine-tune their coaching skills to ensure their athletes reach their potential. In the same way, at the workplace, behind every great employee is a great coach. Coaching is the single most important managerial skill that separates a highly effective manager/supervisor/team leader from the rest. By integrating coaching skills into your service training, you get highly effective managers/supervisors/team leaders who know how to conduct effective coaching conversations that create connection, increase trust, and improve their team members’ service performance.
This module equips manager/supervisor/team leader with the knowledge and skills to coach co-workers for service performance. Participants will learn to identify the coaching needs of individuals, as well as prepare and deliver a coaching plan. They will also learn to use coaching techniques to close service gaps, provide feedback and monitor the progress of individuals for improvements in service performance.
What You'll Learn
1. understand the purpose of coaching and the attributes and tasks of a coach.
2. ascertain the performance issue, design and organise a coaching plan that undertakes to deal with the problem.
3. apply coaching techniques to provide feedback to address performance issue.
4. expound ways to monitor individuals for improvements in service performance.
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector