PWM-Retail: Service Coaching (SF - Supervisor) [Synchronous E-Learning]
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
This module equips manager/supervisor/team leader with the knowledge and skills to coach co-workers for service performance. Participants will learn to identify the coaching needs of individuals, as well as prepare and deliver a coaching plan. They will also learn to use coaching techniques to close service gaps, provide feedback and monitor the progress of individuals for improvements in service performance.
What You'll Learn
1. Recognise the role of a coach in coaching for service performance
2. Prepare coaching plan for individuals to address service performance issues
3. Demonstrate the use of coaching techniques to address service performance issues
4. Monitor progress of individual for improvements in service performance
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector