Home > Courses > PWM-Retail: Customer Experience Innovation (SF - Supervisor) [Synchronous E-Learning]

PWM-Retail: Customer Experience Innovation (SF - Supervisor) [Synchronous E-Learning]

Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2026062423
S$315
Original: S$630
Save S$315

About This Course

This course is only for the low wage workers in the PWM-Retail Sector.

In the Customer Experience Innovation – Future Of Customer Experience module, participants learn the importance of Customer Experience and the need to modernise business structures – with consumers’ ever-increasing demands and expectations cum the many shifts and changing dynamics of retail mutations forming blurred lines between industries … fashion, beauty, food, interior sectors to big data and new tech, pushing the limits of marketing and business strategies.

What You'll Learn

With consumers’ ever-increasing demands and expectations cum the many shifts and changing dynamics of retail, businesses will need help with technology and data science combined with human ingenuity to forecast trends thereby provide insights to design for consumers and be future-ready. Participants will learn the importance of customer experience and the needs to innovate.

Entry Requirements

- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector.

Course Details

Duration 18 hours
Language English
Training Commitment Part Time
Total Enrolled New course
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