PWM-Retail: People and Relationship Management (SF - Supervisor)
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
Research has shown that companies that are committed to diverse leadership are more successful. Such companies are making diversity a competitive differentiator that helps to shift market share towards them. These companies are not only better able to win top talent, they can also improve their customer orientation, employee satisfaction and decision making that lead to increasing returns. With a well-managed diverse team, the workplace is empowered to transform conflicts and challenges into opportunities for team cohesion, leading to higher performance, increase efficiency and excellent service delivery.
This module is designed to help supervisors win the hearts and minds of co-workers and team members from different nationalities, cultures, generations and genders in the workplace.
What You'll Learn
1. Identify diversity markers and their implications at workplace
2. Assess diversity challenges and opportunities
3. Build team cohesion and promote an inclusive work environment
4. Manage diversity and maximise opportunities in the service environment
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector