Cross Generational Awareness (Classroom & Asynchronous)
About This Course
This course aims to provide working staff and managers with the skills and knowledge required to gain awareness and better understanding and ease communication with colleagues of different generations, to foster better collaboration and mitigate conflicts at work, in a setting within the following sub sectors.
What You'll Learn
LU2: Understand the importance of Cross Generational awareness and how to communicate and interact with people from the seven different living generations.
Entry Requirements
Our target audience are those who are 21 years old and above with at least 1 year of working experience in any industry. The required skills and knowledge for this course are as follows:
● Education:
● be able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 4
● be able to read and write English at a proficiency level equivalent to the Employability Skills System (ESS) Literacy Level 4
● be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 4
● Have basic languages / dialects relevant to the target client group
● Have some prior working experience will be an added advantage
● know organisational procedures for communicating with others internal and external to the organisation
● be familiar with communication protocols and techniques appropriate for communicating with people from diverse and professional groups
● be motivated to learn and have