Strategic Communication with Emotional Intelligence in the Age of Misinformation
About This Course
This course equips participants from the community with practical skills to respond effectively to misinformation encountered across social media, messaging platforms and interpersonal interactions. Participants will learn how to craft clear and composed written responses that present accurate information without heightening conflict, practice verbal communication strategies for responding calmly and empathetically in frontline-related settings, community outreach, stakeholder and public engagements, or other workplace interactions.
Throughout, the focus is on combining effective messaging with emotional intelligence to reinforce credibility, reduce friction, and support safe and person-centric outcomes when engaging with diverse stakeholders across the community, workplace and care-related contexts including members of the public, clients and caregivers.
What You'll Learn
2. Analyse misinformation scenarios using a structured sense-making approach to assess credibility, evaluate available evidence, and understand the context before determining appropriate response considerations in care-related interactions such as the community or public-facing settings.
3. Apply structured communication approaches to craft respectful, fact-based written responses and handle face-to-face interactions in ways that are clear and composed, suited to the community across online, messaging and live context.
4. Demonstrate face-to-face response strategies that combine factual clarity with empathy and social awareness to enable constructive conversations in emotionally sensitive situations, supporting trust-building and conflict management across the community, work or care-related settings.
Entry Requirements
Minimum N level certification or equivalent, or current working professional