(24 hrs) AI in Operations: Enhancing Workflow Efficiency & Automation
About This Course
Modern operations teams keep businesses moving but are often buried in manual paperwork, messy data, and constant firefighting.
This three-day, hands-on programme is designed for professionals to cut through the chaos by applying GenAI where it actually counts - from automating the documentation lifecycle to mastering predictive demand forecasting. It focuses on practical wins that reclaim productivity hours and improve daily execution.
Participants will dive into advanced diagnostics, utilizing AI-driven frameworks to identify operational waste (Muda) and perform root cause analysis on logistical bottlenecks.
The curriculum bridges the gap between fragmented legacy data and real-time awareness, allowing for sharper insights into supplier risks and inventory spikes. This shift from reactive to proactive management ensures smoother operations and leaner workflows.
Beyond technical skills, the programme prioritizes future-proofing through a clear understanding of Singapore’s PDPA and ethical AI governance.
Attendees will develop a structured 90-Day Transformation Roadmap to institutionalize AI workflows, moving from "low-hanging fruit" automation to fully operational, predictive systems.
Ultimately, this course empowers operations leaders to work with the speed, clarity, and confidence required for a future-ready business.
What You'll Learn
• Leverage GenAI to automate the documentation lifecycle and administrative workflows to reclaim productivity hours and reduce manual errors.
• Transform raw operational data into actionable insights and predictive forecasts to optimize inventory resilience and supply chain agility.
• Apply AI-driven diagnostic frameworks and Lean audits to eliminate operational waste (Muda) and resolve complex logistical bottlenecks.
• Navigate Singapore’s PDPA landscape and ethical AI frameworks to ensure data privacy through robust human-in-the-loop oversight.
• Formulate a structured AI Strategy Canvas and a 30-day action plan to integrate specialized tools into daily business-critical operations.
Entry Requirements
Prerequisites
• Experience with operations: Minimal one year of work experience with knowledge of operations.
Language:
• Attained at least WPLN level 6 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience