(24 hrs) Operating Systems and Desktop Support
About This Course
This course equips participants with foundational and practical skills in operating systems, desktop support, virtualisation, and endpoint security.
Participants will explore the role of operating systems in managing computer resources, compare major platforms, and apply key OS concepts and terminology in real-world contexts.
The course develops competence in configuring Windows across physical and virtual environments, managing user access, applying updates, and maintaining system stability.
Participants will also strengthen troubleshooting, remote support, and communication skills for desktop support roles. In addition, the course covers performance optimisation, disk management, virtual machine setup, and data protection through security, backup, and recovery practices.
What You'll Learn
• Possess a comprehensive understanding of operating systems' role in managing computer resources, distinguishing features and functionalities of major platforms, and mastery over essential OS-related terminologies and concepts.
• Perform configuring Windows OS across physical and virtual environments, managing user access with security best practices, and ensuring the system's stability and security through timely updates and patches.
• Build capabilities to excel as desktop support technicians, boasting robust communication and troubleshooting expertise, leveraging remote support mechanisms, and adeptly handling prevalent desktop issues to elevate end-user satisfaction and productivity.
• Develop a deep understanding of virtualisation principles, recognise its multifaceted benefits, and gain expertise in establishing and tailoring virtualised operating systems on leading platforms such as VMWare and VirtualBox.
• Build capabilities to optimise operating system performance, effectively employ disk management strategies, actively monitor and mitigate system inefficiencies, and promptly address performance-related issues, ensuring a consistent and efficient experience for end-users.
• Identify and counteract common security threats, implement stringent security protocols for Windows OS, and establish resilient data backup and recovery mechanisms, guaranteeing the safeguarding and retrievability of vital data even in the face of potential threats or system malfunctions.
Entry Requirements
Prerequisites
Language:
• Attained at least WPLN level 5 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience