(32 hrs) Advanced Hardware and Software Troubleshooting
About This Course
This course equips participants with the knowledge and practical skills to address common and complex IT hardware and software issues in workplace settings.
Participants will examine key computer components, input and output devices, and data transfer interfaces to strengthen their technical foundation.
The course also develops competence in advanced troubleshooting, software debugging, conflict resolution, and diagnostic prioritisation through applied problem-solving activities.
In addition, participants will explore the importance of IT Asset Management, including regulations, tools, disposal practices, and sustainability considerations.
A hands-on workshop further enables participants to apply asset tracking, management, and disposal procedures in an effective and responsible manner.
What You'll Learn
• Advanced hardware and software troubleshooting issues
• Role of problem methodology in troubleshooting
• Common challenges in hardware and software troubleshooting
2. Advanced Hardware Troubleshooting Techniques
• Hardware diagnostics and troubleshooting techniques
• Identify and resolve complex hardware issues
• Hands-on-practice hardware troubleshooting
3. Advanced Software Troubleshooting Techniques
• Software debugging and analysis
• Techniques for diagnosing and resolving software conflicts
• Real world software scenarios
4. Diagnosis and Resolution of Complex Technical Problems
• Advanced diagnostic skills
• Prioritise and efficiently resolve complex technical issues
• Problem solving methodologies to real world cases
5. Overview of IT Asset Management (ITAM)
• Introduction to ITAM
• Classification and types of IT assets
• Managing IT asset lifecycle
• ITAM tools
• Real world ITAM applications and case studies.
Entry Requirements
Prerequisites
• Completed the Understanding Computer Hardware & Peripherals course, and IT Troubleshooting and Problem Solving course awarded by @ASK Training
Language:
• Attained at least WPLN level 5 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience