(16 hrs) IT Troubleshooting and Problem Solving
About This Course
This course provides participants with essential knowledge and practical skills to troubleshoot common IT issues in the workplace. Participants will learn how to identify, analyse, and diagnose hardware, software, network, and application-related problems using appropriate tools and techniques.
Emphasis is placed on root-cause analysis, task prioritisation, and effective problem resolution to minimise operational disruption.
Participants will also develop an understanding of network components, connectivity troubleshooting, and methods to improve network performance. In addition, the course addresses security-related concerns by equipping learners to identify threats, implement appropriate responses, and support a secure and reliable IT environment.
What You'll Learn
• Introduction to troubleshooting and principles
• Troubleshooting process
• Common IT issues
• Techniques for identifying and categorising IT problems
2. Problem Analysis and Diagnosis
• Effective problem analysis techniques
• Gathering relevant information and data
• Identifying root causes and underlying issues
• Prioritising troubleshooting tasks
3. Hardware and Software Troubleshooting
• Troubleshooting common hardware problems
• Diagnosing software related issues
• Utilising built-in diagnostic tools and software
4. Network Troubleshooting
• Network components and topologies
• Diagnosing network connectivity problems
• Dealing with slow network performance
• Resolving IP configuration issues
5. Application Troubleshooting
• Troubleshooting common applications
• Investigate compatibility issues
• Analysing application performance problems
• Handling software installation and update problems
6. Security Troubleshooting
• Identifying security measures and best practices
• Responding to security incidents effectively
Entry Requirements
Prerequisites
Language:
• Attained at least WPLN level 5 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience