Service Leadership for Leaders
Training Provider: TVI VENTURE INTERNATIONAL PTE. LTD.
Course Reference: TGS-2026065015
S$409
Original: S$818
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About This Course
The learners will acquire the ability to lead a team to deliver service excellence that is in line with the organisation's customer-focused strategy. This includes promoting a customer-centric environment and analysing the team's performance to identify areas of improvement
What You'll Learn
1. Operationalising the organisation's mission, vision, and values (KA2, KA3)
2. Promoting a customer-centric environment (KA4, AA)
3. Translate customer-centric values into desired behaviour (KA5)
4. Analysing team performance for improvement (KA6, IVC)
5. Developing leadership for service excellence (KA1, LL)
2. Promoting a customer-centric environment (KA4, AA)
3. Translate customer-centric values into desired behaviour (KA5)
4. Analysing team performance for improvement (KA6, IVC)
5. Developing leadership for service excellence (KA1, LL)
Entry Requirements
Language and literacy proficiency level; WPL Level 4/5 or English at Secondary level
Prerequisite skills and knowledge: NIL
Required years of experience in relevant domain: 2-3 yrs
Minimum education level: Secondary
Course Details
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