Agentic AI for Business Process Workflow Automation
About This Course
This course equips learners with the knowledge and practical skills to design, digitise and automate business workflows using modern Business Process Management (BPM) concepts and workflow automation tools. Learners will explore workflow analysis, process planning, workflow configuration, testing, debugging and continuous improvement through hands-on practical exercises.
The course is suitable for organisations seeking to improve operational efficiency, reduce manual work, standardise business processes and accelerate digital transformation through workflow automation. Upon completion, learners will be able to develop, implement and optimise workflow solutions that enhance productivity, consistency and business performance.
What You'll Learn
• Understand the fundamentals of Business Process Management (BPM) and workflow automation.
• Identify current business processes, workflow gaps and automation opportunities.
• Analyse workflow requirements, objectives, stakeholders and desired business outcomes.
• Plan workflow implementation and coordinate release schedules with relevant stakeholders.
• Understand the features and functions of workflow automation tools, including workflow designers, rules, forms, reports and data mapping.
• Configure and build automated business workflows using a no-code workflow platform.
• Perform software configuration and workflow deployment across business processes.
• Execute workflow testing, debugging and configuration validation.
• Interpret test results and troubleshoot workflow issues.
• Modify and optimise existing workflows to improve operational efficiency.
• Implement workflow enhancements and manage workflow releases.
• Design, integrate and deploy complete business workflow automation solutions that improve productivity, consistency and operational performance.
Entry Requirements
To be eligible for this programme, candidates should meet the following requirements:
• Achieved at least Workplace Literacy (WPL) Level 5 in Reading, Writing, Listening and Speaking (or equivalent).
• Achieved at least Workplace Numeracy (WPN) Level 5 (or equivalent).
• Possess at least 1 year of working experience with a basic understanding of their organisation's business processes, workflows or Standard Operating Procedures (SOPs).
• Hold N-Level qualification or above (or equivalent).
• Be IT literate and able to operate a computer confidently.
• Able to understand written and verbal instructions, interpret basic workflow diagrams, participate actively in group discussions, and prepare simple written reports.
• Familiarity with logical thinking and basic flowchart concepts will be advantageous.