Systems Thinking & AI-Ready Workflow Design (Part of SCTP)
About This Course
This course equips participants with systems thinking skills to analyse business work as end-to-end workflows rather than isolated tasks.
Participants learn to translate complex, ambiguous business problems into structured, AI-ready workflow designs by identifying inputs, decisions, exceptions, and outputs.
The course focuses on designing workflows that appropriately combine AI logic, human judgment, and governance controls, ensuring clarity, explainability, and reliability.
By the end of the course, participants are able to produce clear, build-ready workflow designs that can be confidently implemented as AI-enabled applications within real organisational contexts.
What You'll Learn
Learn to see work as systems, not tasks—comprising inputs, decisions, exceptions, and outputs
Translate messy business problems into structured, AI-ready workflow designs
Design workflows that combine AI logic, human judgment, and governance controls
Produce clear, build-ready designs that can be implemented as AI applications
Entry Requirements
This programme enables business support professionals to transition into higher-value, AI-enabled roles by developing practical capability to design, automate, and deploy business workflows and applications using no-code and AI-assisted approaches.