Service Planning and Implementation (Level 1)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2026065077
S$95
Original: S$190
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About This Course
1. Recognise One’s Role in the Service Value Chain
2. Deliver Service according to Organisational Standards
3. Escalate and Follow Up on Performance Issues
What You'll Learn
This course aims to enable learners with the knowledge and abilities to deliver value-added customer service by proactively acquiring information commonly sought by customers, deliver service as part of a team, escalating and following up with performance issues.
Entry Requirements
1. Able to understand simple English, equivalent to WPLN Level 2
2. No formal academic qualification is required
Course Details
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