Service Planning and Implementation (Level 1) (Synchronous e-Learning)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2026065085
S$95
Original: S$190
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About This Course
1. Recognise One’s Role in the Service Value Chain
2. Deliver Service according to Organisational Standards
3. Escalate and Follow Up on Performance Issues
What You'll Learn
This course aims to enable learners with the knowledge and abilities to deliver value-added customer service by proactively acquiring information commonly sought by customers, deliver service as part of a team, escalating and following up with performance issues.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
Entry Requirements
To meet the Employability Skills System (ESS) Literacy Level 2
Have an understanding of the organisation’s product and service offering
Have an understanding of the organisation’s structure, standard operating procedures and guide-lines on customer service
Course Details
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