Service Innovation (Level 1) (Synchronous e-Learning)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2026065086
S$190
Original: S$380
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About This Course
The course will enable learners with the knowledge and abilities to recognise the importance of service innovation and the corresponding techniques and methods to generate, evaluate and present innovation ideas to stakeholders.
What You'll Learn
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
At the end of the course learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organisational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders
At the end of the course learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organisational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders
Entry Requirements
Employability Skills System (ESS) Literacy Level 2 and above
Have knowledge on own work role and corresponding responsibilities
Have an understanding of the organisation’s product and service offering
Have an understanding of the organisation’s structure, standard operating procedures and guide-lines on customer service
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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