Building Service Excellence
About This Course
1. Develop and enhance knowledge on organisation's product and/or service offerings and customer profiles.
2. Develop knowledge of organisation's product and/or service offerings and customer profiles / Continually enhance knowledge of organisation's product or service offerings and customer profile
3. Methods to develop knowledge of organisation's product or service offerings
4. Build rapport with customers to gain their confidence in the organisation’s products and services.
5. Establish customer rapport to build customer confidence
6. Methods to establish customer rapport
7. Provide post-sales follow-up professionally
8. Provide post-sales follow-up
9. Types of post-sales follow-up
10. Respond to service opportunities and challenges effectively to reinforce customers' confidence
11. Respond to service opportunities and escalated service challenges to reinforce customers' confidence in the organisation
12. Types of service opportunities and escalated service challenges
13. Methods to respond to service opportunities and escalated service challenge
What You'll Learn
2. Building Rapport with Customer
3. Professional post-sales follow-up
4. Service opportunities and challenges
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.