SERVICE EXCELLENCE IN HEALTHCARE (Synchronous)
About This Course
The core business of healthcare organisations delivering just care services is of the past. The healthcare business is rapidly evolving towards meeting customers’ demand for a seamless care experience. To achieve this, healthcare organisations are investing resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at the right time. This helps healthcare organisations reduce costs and retain revenue, and also improving patient health outcomes and experience. “Caring to Go Beyond” is a service excellence training for healthcare service professional.
What You'll Learn
Practical approaches for delivering customer service excellence regularly.
Learn Service Recovery Framework
Wellness solutions to better manage personal stress. With adequate Self-care, one can then have the capacity to render compassion and empathy to patients and patients’ families
Entry Requirements
• Basic English Proficiency
• Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
• Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing)
• No relevant working experience required