Multigenerational Leadership: Managing Diverse Teams in the Age of AI, Powered by Harvard Business Impact
About This Course
This course equips people managers, team leaders, supervisors, and HR practitioners with advanced skills to lead multigenerational workforces amid AI-driven digital transformation. Organisational adoption of IT strategies—such as new AI tools and digital workflows—can amplify conflicts within teams by exacerbating generational differences in technology comfort, trust in automation, speed expectations, and fears of obsolescence.
Participants learn to perform conflict management, assisting members in resolving grievances and disputes through objective assessment of issues, building consensus, and using techniques to diffuse tensions while prioritising organisational interests. When executed properly, these IT strategies reduce conflicts by fostering inclusive adoption via reverse mentoring, adaptive training, and cross-generational insights that align diverse needs with business goals.
What You'll Learn
2. Identify how AI-enabled and digitally mediated work may amplify generational differences, tension triggers and workplace expectations.
3. Distinguish common generational assumptions and biases from evidence-based observations in AI-driven workplaces.
4. Explain how perceived fairness affects trust, morale and collaboration in multigenerational teams during AI-driven change.
5. Apply adaptive communication strategies to prevent misunderstandings and bridge generational differences in AI-enabled workplaces.
6. Analyse how multigenerational strengths can be leveraged to drive innovation and improvements and AI-enabled work practices
7. Apply structured conflict management techniques to prevent and resolve multigenerational conflicts arising from AI-enabled change, while maintaining organisational interests.
8. Demonstrate inclusive leadership practices that promote psychological safety, perceived fairness, team cohesion and performance across generations during AI-enabled change.
9. Demonstrate application of knowledge and skills in multigenerational leadership scenarios"
Entry Requirements
Minimum WPL Level 7 (average of Reading, Listening, Speaking and Writing) or equivalent.
Prior exposure to supervisory, team leadership or people management responsibilities.
Basic understanding of workplace digital technologies and organisational practices.
At least 1–2 years of supervisory, team leadership or people management experience.
Minimum GCE O-Level qualification or equivalent.