(32 hrs) Advanced Hardware and Software Troubleshooting (Part of SCTP)
About This Course
This course equips participants with the knowledge and practical skills to address common and complex IT hardware and software issues in workplace settings.
Participants will examine key computer components, input and output devices, and data transfer interfaces to strengthen their technical foundation.
The course also develops competence in advanced troubleshooting, software debugging, conflict resolution, and diagnostic prioritisation through applied problem-solving activities.
In addition, participants will explore the importance of IT Asset Management, including regulations, tools, disposal practices, and sustainability considerations.
A hands-on workshop further enables participants to apply asset tracking, management, and disposal procedures in an effective and responsible manner.
What You'll Learn
2. Explain the functions of key computer hardware components, including the motherboard, CPU, RAM, storage devices, input and output devices, as well as the ports and cables used for data transfer and user interaction.
3. Utilise software debugging and conflict resolution by actively applying diagnostic techniques in real-world scenarios.
4. Apply advanced diagnostic and prioritisation skills to efficiently tackle complex technical challenges through practical problem-solving methodologies in real-world scenarios.
5. Explain the importance of IT Asset Management, including the different types of IT assets, relevant industry regulations, management tools, asset disposal practices, and environmental sustainability considerations.
6. Apply IT Asset Management principles and procedures in a hands-on workshop setting to manage, track, and dispose of IT assets effectively.
Entry Requirements
Prerequisites
• Completed the Understanding Computer Hardware & Peripherals course, and IT Troubleshooting and Problem Solving course awarded by @ASK Training
Language:
• Attained at least WPLN level 5 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience