(16 hrs) IT Troubleshooting and Problem Solving (Part of SCTP)
About This Course
This course provides participants with essential knowledge and practical skills to troubleshoot common IT issues in the workplace. Participants will learn how to identify, analyse, and diagnose hardware, software, network, and application-related problems using appropriate tools and techniques.
Emphasis is placed on root-cause analysis, task prioritisation, and effective problem resolution to minimise operational disruption.
Participants will also develop an understanding of network components, connectivity troubleshooting, and methods to improve network performance. In addition, the course addresses security-related concerns by equipping learners to identify threats, implement appropriate responses, and support a secure and reliable IT environment.
What You'll Learn
2. Acquire skills to analyse and diagnose IT problems effectively, prioritising tasks based on root causes.
3. Resolve hardware and software-related issues using appropriate diagnostic tools and techniques.
4. Demonstrate proficiency in understanding network components, diagnosing connectivity problems, and enhancing network performance.
5. Resolve application-related errors and installation issues.
6. Demonstrate the ability to identify, implement, and respond to security-related concerns and incidents.
Entry Requirements
Prerequisites
Language:
• Attained at least WPLN level 5 OR
• Obtained Grade C6 for GCE O level English OR
• Other equivalent qualifications
Academic:
• Obtained at least a pass or C6 at GCE O Level in at least 3 subjects OR
• Candidates with other qualifications will be considered on a case-by-case basis OR
• Mature candidates (≥ 30 years old) with 8 years of relevant working experience