Leading People in an AI Accelerated Workplace, Powered by Harvard Business Impact
About This Course
This course, Leading People in an AI Accelerated Workplace, Powered by Harvard Business Impact, helps newly appointed and newly promoted managers build the confidence, judgement and practical people-leadership skills needed to lead teams in AI-influenced, fast-changing workplaces.
Many first-time managers move from doing the work themselves to leading others. This shift can be difficult when teams are also adapting to AI, digital tools, changing work expectations and different ways of communicating across generations.
This course helps participants manage common people-leadership challenges, such as emotional pressure, unclear expectations, weak feedback, team tensions, conflict, cognitive overload and anxiety about AI or job changes. Participants will learn how to lead with better self-awareness, clearer communication, stronger judgement and greater consistency.
The course focuses on three key skill areas:
* Emotional Intelligence and Self-Management: Participants develop self-awareness, regulate emotional responses, manage cognitive overload and build resilience when leading others through pressure, change and uncertainty.
* Team Effectiveness: Participants learn to build trust, clarify expectations, delegate effectively, give feedback, coach team members, manage conflict and facilitate psychologically safe conversations across different work styles and generations.
* IT Strategy and AI-Enabled Team Coordination: Participants examine how AI and digital tools affect team behaviours, work processes and decision-making, and learn how to support responsible digital adoption aligned with organisational IT direction.
First-time managers apply emotional intelligence, Harvard Business Impact leadership insights, coaching behaviours, conflict-management techniques and digital judgement in daily leadership situations.
Through the Genos Emotional Intelligence self-assessment, Harvard Business Impact case discussions, hands-on role play, refle
What You'll Learn
2. Explain the responsibilities and expectations of a first-time manager.
3. Apply emotional intelligence strategies to manage personal responses, reduce emotional overload and foster resilience when leading others in AI-accelerated workplaces.
4. Demonstrate coaching-oriented leadership behaviours that build psychological safety, team accountability and engagement compared to command-and-control approaches.
5. Apply communication techniques to clarify expectations and manage team tensions.
6. Apply feedback techniques to improve individual and team performance.
7. Evaluate AI and digital tools in the context of organisational IT strategy and recommend people-management practices that maximise business value from IT-enabled transformation.
8. Analyse manager scenarios to identify issues and determine appropriate actions.
9. Apply techniques to manage cognitive overload and support employees in addressing AI-related anxiety, job-displacement concerns and learning needs.
10. Develop and communicate a team-level digital/IT adoption action plan aligned with organisational IT strategy, business objectives and sustainable people-management practices.
11. Demonstrate achievement of LO1–LO10 by explaining key concepts, applying people-management techniques, analysing workplace scenarios and developing an action plan.
Entry Requirements
Have at least 1 year of supervisory, team leadership, project coordination, people management or equivalent workplace experience.
Have prior exposure to supervisory, team leadership, project coordination or people management responsibilities.
Possess a basic understanding of workplace digital technologies and organisational practices.
Have minimum 3 GCE ‘O’ Level passes, including English, or equivalent.
Have WPLN Level 6, based on the average of Reading, Listening, Speaking and Writing, or equivalent.