Return of Investment (ROI) Playbook and Toolkit: Optimising Workplace Learning

About This Course

This course equips business leaders, and human capital practitioners with practical tools to measure, evaluate and improve the impact of workplace learning and organisation transformation outcomes. As organisations respond to changing workforce needs, hybrid work arrangements, talent shortages, employee well-being concerns and the growing need for continuous upskilling, learning investments must be linked to meaningful workforce and organisational outcomes.

Participants will apply Return-on-Investment (ROI) frameworks, data analytics and AI-enabled dashboards to assess how learning initiatives contribute to capability development, employee engagement, productivity, retention, service quality and workforce readiness. The course also addresses common challenges such as measuring intangible benefits, isolating learning impact, interpreting inconsistent data and translating insights into practical workplace interventions.

Through the development of an ROI Playbook and Dashboard, participants will learn to identify relevant learning metrics, engage stakeholders across functions, and use Generative AI tools to support data collection, analysis and reporting. The course is particularly relevant to organisations operating in or supporting transformation, where data analysis, workplace learning, coaching, mentoring, collaboration and workforce well-being are increasingly important to improve and sustain quality, service excellence and organisational transformation.