AI for Business Growth
About This Course
AI for Business Growth equips retail professionals and business owners with the strategic knowledge and applied skills to identify new business opportunities through AI-driven transformation — applying emerging technology and artificial intelligence applications across inventory, supply chain, customer engagement, and digital operations. Participants develop practical skills in data analytics, business data analysis, and data strategy while exploring how automated operation monitoring and data governance principles support reliable, scalable retail systems. With a strong focus on change management and user experience design, the course guides participants through building chatbot flows, AI-enabled SOPs, and CRM automation prototypes — culminating in a capstone strategy canvas that integrates people, processes, and technology into a coherent AI growth roadmap.
What You'll Learn
2. Analyse AI applications in inventory forecasting and supply chain management.
3. Explain how AI-enabled SOPs convert data insights into repeatable retail processes.
4. Evaluate store digitisation technologies and their impact on operations and loyalty.
5. Examine how chatbots and voicebots automate frontline retail interactions.
6. Analyse AI adoption barriers and propose change enablement strategies.
7. Compare AI adoption challenges between SMEs and large enterprises.
8. Assess AI-driven segmentation, personalisation, and product recommendation frameworks.
9. Map AI touchpoints across the customer journey to improve retail engagement.
10. Evaluate how AI automates CRM lifecycle stages for personalised engagement.
11. Design AI-powered CRM workflows with automated triggers and outcome stages.
12. Analyse AI adoption challenges across SMEs and enterprises in Southeast Asia.
13. Develop an integrated AI business growth strategy with measurable KPIs.
14. Map AI transformation levers across customer, store, and supply chain.
Entry Requirements
16 YEARS OLD
English Requirements: - Able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 5 or GCE ‘O’ Level
- Able to read and write English at a proficiency level equivalent to ESS level 5 or GCE ‘O’ Level; and
- Able to manipulate numbers at a proficiency level equivalent to ES level 5 or GCE ‘O’ Level.
Singaporean / Singapore PR: - Possess A Minimum Credit In English At GCE “O” Level Or Its Equivalent.
International: - IELTS score 5.5 or TOEFL iBT score 46.
- High School Diploma equivalent to GCE 'O' Level with minimum grade C6 for 3 subjects, including English and Mathematics.
LEARNERS ARE REQUIRED TO HAVE BASIC COMPUTING SKILLS, I.E., TURN ON THE LAPTOP, USE THE MOUSE, DRAG AND DROP FILES, USE ONLINE SEARCH ENGINE FOR RESEARCH, AND BE A COMPETENT USER OF MICROSOFT OFFICE.