AI Workflow Automations
About This Course
AI Workflow Automations equips senior retail professionals with expertise in technology strategy formulation — conducting emerging technology synthesis, trends evaluation and application, and information gathering and analysis to support technology adoption and innovation. Participants apply artificial intelligence applications, data analytics, business data analysis and text analytics and processing across automation system maintenance and automated system maintenance workflows — extracting live business data via APIs to drive informed decision-making. Grounded in data governance, data strategy and change management, the module develops user experience design thinking and data design capability to govern AI adoption across retail functions.
What You'll Learn
2. Configure AI-powered workflow automations that integrate business productivity applications and cloud services to improve retail operational efficiency.
3. Extract and process live business data by consuming cloud-hosted APIs and applying findings to support data-driven retail decisions.
4. Apply multimodal AI and image analysis techniques within automation workflows to extract, process and act on data from images, documents and visual inputs in retail operations.
5. Configure and deploy AI agents for personalised customer engagement — evaluating agentic solutions against operational readiness and retail business requirements.
6. Design and implement RAG-enabled conversational AI workflows that govern AI knowledge retrieval — ensuring accuracy, relevance and responsible use of organisational data.
Entry Requirements
16 YEARS OLD
ENGLISH REQUIREMENTS:- Able to listen and speak English at a proficiency level equivalent to the Employability Skills System (ESS) level 5 or GCE ‘O’ Level
- Able to read and write English at a proficiency level equivalent to ESS level 5 or GCE ‘O’ Level; and
- Able to manipulate numbers at a proficiency level equivalent to ES level 5 or GCE ‘O’ Level.
SINGAPOREAN / SINGAPOREAN PR: - Possess A Minimum Credit In English At GCE “O” Level Or Its Equivalent.
INTERNATIONAL: - IELTS score 5.5 or TOEFL iBT score 46.
- High School Diploma equivalent to GCE 'O' Level with minimum grade C6 for 3 subjects, including English and Mathematics.
LEARNERS ARE REQUIRED TO HAVE BASIC COMPUTING SKILLS, I.E., TURN ON THE LAPTOP, USE THE MOUSE, DRAG AND DROP FILES, USE ONLINE SEARCH ENGINE FOR RESEARCH, AND BE A COMPETENT USER OF MICROSOFT OFFICE.