Design Thinking with AI for Business Solutions
About This Course
This intermediate-level course equips learners to apply AI-powered design thinking to address customer and business challenges and drive innovation. Learners apply Customer Relationship Management to understand customer needs and Data Analysis and Interpretation to extract meaningful patterns and insights from data to improve organisational performance and decision-making. They apply Innovation Management and Process Improvement to develop, evaluate, and refine practical solutions. Learners also apply Strategy Execution to translate validated ideas into actionable initiatives, together with Organisation Management techniques to coordinate organisational resources, processes, and stakeholders for effective implementation, enhancing customer experience, operational effectiveness, and business innovation.
What You'll Learn
By the end of the course, participants will be able to:
• Analyse customer needs using AI-assisted research techniques.
• Assess business challenges using AI-supported insights.
• Develop innovative solutions through AI-enabled ideation methods.
• Evaluate solution effectiveness using validation and feedback data.
• Implement solutions using organisational change strategies.
• Evaluate innovation outcomes against business objectives.
Entry Requirements
Learners are expected to:
Have completed GCE “N” Level or in the absence, be able to comprehend , read, write and speak English and with Numeracy at WSQ Workplace Literacy (WPLN) Level 5
No prior technical qualifications or experience is required but learners are expected to have:
Basic computer literacy
Basic Internet Usage skills
Learners who do not qualify in terms of education, literacy and/or numeracy but have at least 1 year of working experience in any industry will be admitted on a case-by-case basis, subject to approval by ACPL Management Representative (MR).