OR-400 Operational Resilience Manager
About This Course
The Operational Resilience Manager (OR-400) is an intermediate-level course that equips professionals with practical competencies to plan, govern, manage and sustain an Operational Resilience programme. Learners will develop skills in capability and maturity assessment, gap analysis, strategy and roadmap development, risk appetite, governance, cultural change, communication, training, self-assessment and quality review. The course addresses growing industry needs for stronger Operational Risk Management, Risk Compliance and Governance capabilities amid evolving operational threats and regulatory expectations. It supports career progression into Operational Resilience, Operational Risk, Business Continuity, Governance, Compliance and related managerial or programme leadership roles.
What You'll Learn
• Learners will showcase their ability to assess Operational Resilience capability and maturity through structured assessment methodologies and gap analysis techniques. By evaluating current-state and target-state resilience capabilities, they will develop comprehensive roadmaps and improvement plans that support organisational resilience objectives and regulatory expectations.
• Learners will demonstrate their proficiency in developing Operational Resilience strategies, governance frameworks, and risk appetite statements. Through practical exercises and scenario-based discussions, they will align business objectives, operational activities, and resilience requirements to establish effective oversight, accountability, and decision-making mechanisms.
• Learners will apply Operational Resilience programme management practices to sustain and continuously improve organisational resilience capabilities. They will demonstrate their ability to integrate resilience considerations into governance processes, change management initiatives, and enterprise-wide resilience programmes to support long-term organisational sustainability.
• Learners will showcase their capability to foster a culture of resilience by developing communication, training, and awareness strategies that promote understanding of Operational Resilience roles and responsibilities.
Entry Requirements
Participants should be 21 years or above, possess at least a diploma or equivalent qualification, and have English proficiency equivalent to GCE 'O' Level English or equivalent. They should have at least two years of relevant working experience in Operational Risk Management, Business Continuity, Crisis Management, Risk, Governance, Compliance, Audit, or related fields, with basic computer literacy for online learning and assessment.