Business Productivity & Innovation with Microsoft Copilot and Copilot Studio
About This Course
This course equips business leaders, SME owners, executives, managers, analysts, trainers, and knowledge workers to use Microsoft Copilot and Copilot Studio to improve productivity, decision-making, content development, knowledge management, and business innovation. Learners will gain practical skills in prompting, data analysis, dashboard creation, report writing, presentation development, email and document retrieval, and the design of simple AI agents to support workflow improvement and automation.
The course addresses common workplace needs such as time lost searching for information, slow report preparation, difficulty turning data into insights, duplicated effort across teams, and limited ability to automate routine business processes. It builds competencies in applying AI tools within Microsoft 365 for business tasks, while strengthening learners’ ability to work more efficiently, communicate insights clearly, and improve organisational processes.
The course is relevant to industries where professionals rely heavily on Microsoft 365, digital collaboration, reporting, and knowledge management. It supports workforce transformation as organisations increasingly adopt AI-assisted tools and intelligent automation. For learners, it can improve job performance, strengthen digital and analytical capability, and increase readiness for expanded roles in operations, reporting, business support, knowledge management, digital transformation, and AI-enabled productivity leadership.
What You'll Learn
Apply Data and Information Visualisation by combining communication, data analysis and design to present complex business information for better decision-making. Using Copilot Chat and Excel, they will summarise and compare documents, analyse PDF and Excel data, identify trends, perform computations, and build dashboards and visualisations.
Conceptualise, drive and execute Content Distribution strategies across interoperable and cross-platform environments. Using Copilot in Word and PowerPoint, they will research and develop reports, convert and repurpose content from PDF, Excel, PowerPoint and handwritten notes, create presentations from multiple sources, visualise data in slides, and translate content for multilingual audiences to maximise reach and organisational value.
Develop and deploy systematic Knowledge Management of information within databases, documents, policies, procedures, emails and shared repositories. Using Copilot in Outlook, SharePoint and OneDrive, they will retrieve, summarise, compare and organise information, and build data-retrieval agents to improve accessibility, knowledge sharing and organisational learning. They will promote knowledge as a strategic organisational asset.
Apply Business Innovation and Improvement to transform businesses through innovation and embrace changes to drive improvements. Using Copilot agents and Copilot Studio, they will identify process inefficiencies, build customised agents and agentic flows, use tools, triggers, topics and Model Context Protocol, and redesign workflows and standard operating procedures to support automation, continuous improvement, productivity and organisational effectiveness.
Entry Requirements
• 18 years and above
• Possess minimally a Secondary Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 4
• Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4
• Minimum 1 month of working experience