Home > Courses > SERVICE QUALITY MANAGEMENT

SERVICE QUALITY MANAGEMENT

Training Provider: HMI INSTITUTE OF HEALTH SCIENCES PTE. LTD.
Course Reference: TGS-2026065836
S$130
Original: S$432
Save S$302

About This Course

The module aims to reinforce healthcare worker’s knowledge and skills in fostering a culture of continuous improvement in service delivery standards in their respective workplaces. This training will provide existing healthcare workers a learning platform to discuss the measures of addressing service performance gaps and also to work as a collaborative team to ensure staff compliance in providing service quality standards.
In addition, this training provides opportunities to use previous/current work experiences and relate them to current situation to make educated decisions. This adaptability makes learner a better team player and able to participate in any continuous improvement projects on quality care and service excellence in their workplace more effectively and efficiently.

What You'll Learn

The intent of the module is to equip the potential healthcare support workers with the fundamental skills and knowledge in implementing quality service delivery standards in the unit or department and manage service quality.

Entry Requirements

• Basic English Proficiency
• Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
• Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing)
• No relevant working experience required

Course Details

Duration 16 hours
Language English
Training Commitment Part Time
Total Enrolled New course
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.

More Courses from HMI INSTITUTE OF HEALTH SCIENCES PTE. LTD.

(SCTP) SCTP FOR COMMUNITY CARE ASSOCIATE (Eligible for Full-Time TA)

Equip learners with practical skills and underpinning knowledge of the required tasks to function as...
Duration 515 hours
Fee After Subsidy S$4,052
View Details

(SCTP) WSQ HIGHER CERTIFICATE IN HEALTHCARE (NURSING) WITH PERIOPERATIVE SPECIALISATION (Eligible for Full-Time TA)

This course enables the learner to communicate effectively in providing patient-centred basic nursi...
Duration 606 hours
Fee After Subsidy S$4,148
View Details

(SCTP) WSQ HIGHER CERTIFICATE IN HEALTHCARE (OPERATIONS) (Eligible for Full-Time TA)

This course enables the learners to perform patient registration and services, provide patient educa...
Duration 434 hours
Fee After Subsidy S$3,013
View Details