ENHANCING PATIENT EXPERIENCE
About This Course
The core business of hospitals delivering just care services is of the past. Hospitals' business is rapidly evolving
towards meeting customers’ demand for a seamless care experience. To achieve this, hospitals are investing
resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at
the right time. This helps hospitals reduce costs, retain revenue, and improve patient health outcomes and
experience. This course leverage blended learning and activities to help participants achieve the course outcome
What You'll Learn
practices is able to transform waste into value for the patients, thus improving health outcomes. Participants
will get insights into real world case studies on how doing more with existing resources could be achieved
through examining various workflows in healthcare organizations.
Entry Requirements
Basic English Proficiency
Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing)
Preferably one-year relevant working experience