Service Storytelling: Elevate Customer Experience
About This Course
1. Demonstrate Positive Characteristics of Service Leadership that embrace organisation's vision, mission and values
2. Advocate customer-centric culture within the service environment through storytelling
3. Promote a customer-centric culture within the service environment to achieve service excellence
4. Motivate Team to Deliver Exceptional Service through storytelling
5. Encourage team to deliver service
6. Methods to encourage team to deliver service
7. Monitor Self and Team's Performance in Service Leadership
8. Monitor performance of self and team to ensure consistency with the organisation's guidelines
9. Methods to monitor performance of self and team
What You'll Learn
2. Promoting a customer centric culture
3. Motivate Team towards Service leadership
4. Monitor Service Leadership Performance
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.