Crisis Management for Care and Essential Services
About This Course
Crises and major disruptions can place organisations, communities, essential services and care systems under significant pressure. These may include public health emergencies, extreme weather, infrastructure or utility failures, technology and cybersecurity incidents, manpower shortages, supply-chain disruptions and security incidents.
This two-day programme equips participants from the public, private, non-profit, community and care sectors with a practical foundation in crisis management, continuity of care and protection of essential services. Participants will examine prevention, preparedness, response and recovery, and apply emergency management frameworks including the National Response Framework (NRF) and Incident Command System (ICS).
The programme covers emergency planning, command and coordination, crisis communication and misinformation, resource management, stakeholder collaboration, business and service continuity, and post-crisis recovery. It also examines continuity-of-care planning and person-centred decision-making under pressure, including the safety, dignity and well-being of vulnerable clients, care staff and volunteers.
Through case studies and practical activities, participants will examine how stakeholders work together during disruptions and apply their learning to develop and defend a crisis response, continuity-of-care and recovery plan. The plan will consider operational priorities, resources, stakeholder coordination, communication and organisational continuity.
What You'll Learn
At the end of this course, participants should be able to:
• Explain how different types of crises can disrupt organisations, communities, infrastructure, supply chains, and care and essential-services settings.
• Describe key crisis and emergency management frameworks, including the National Response Framework and Incident Command System, and their application across different crisis settings.
• Identify the roles and responsibilities of key stakeholders in crisis management and explain the importance of coordination and public–private-community partnerships.
• Explain the principles of preparedness, response, recovery, continuity-of-care, business and service continuity, and resilience.
B. Key Skills (Practical Component)
At the end of this course, participants should be able to:
• Analyse an evolving crisis to identify risks, vulnerabilities, disrupted care and essential services, priority needs, stakeholders and operational constraints.
• Apply appropriate crisis management frameworks and coordination structures to different crisis scenarios in care and essential-service settings.
• Design a coordinated crisis response, continuity-of-care and recovery plan incorporating command roles, communication, resource allocation, stakeholder coordination, safety, and business and service continuity.
• Evaluate and justify response, recovery and partnership strategies for protecting essential and care services, maintaining organisational continuity and strengthening community resilience.
Entry Requirements
• Diploma in any field of study
• No knowledge of crisis management required