Home > Courses > WSQ Managing abuse and violence in Healthcare (Level 3)

WSQ Managing abuse and violence in Healthcare (Level 3)

Name: WSQ Managing abuse and violence in Healthcare (Level 3)
Price: 96.00 SGD

Training Provider: NTUC LEARNINGHUB PTE. LTD.

Course Reference: TGS-2026066071

S$96

Original: S$320

Save S$224

About This Course

WSQ Managing Abuse and Violence in Healthcare (Level 3) course is designed for intermediate-level learners in the healthcare sector who are looking to deepen their capabilities in conflict management and workplace violence prevention. This course equips participants with practical skills and essential knowledge to identify signs of workplace abuse, apply organisational policies and legal guidelines, and implement effective conflict resolution strategies. Learners will develop competencies in professional communication, incident documentation, and collaborative team efforts to manage and reduce risks of violence. Through a combination of theory and team-based applications, learners will build confidence in handling tense situations, protecting staff well-being, and maintaining a safe and respectful work environment. This course aligns with industry demands, making it highly relevant for professionals seeking career progression, enhanced job performance, or employment in supervisory roles within healthcare and related service settings.

What You'll Learn

This course equips healthcare professionals with the skills and knowledge to effectively manage abuse and violence in the workplace. Trainees will learn how to identify signs, causes, and levels of workplace violence and abuse, understand relevant organisational policies and legal frameworks, and apply practical strategies for conflict resolution, communication, and collaborative intervention. The course focuses on building consensus, supporting team members, and reducing the risks of escalation through informed and structured responses. By developing these competencies, learners will be better prepared to handle workplace tensions, improve patient and staff safety, and contribute to a more respectful and compliant healthcare environment.

Entry Requirements

1. Learners are assumed to possess the following literacy and numeracy levels:
2. Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy and Numeracy (WPLN) Level 5
3. Be currently employed in, or intending to work in, healthcare, community care, aged care, patient-facing or support service roles.